The administrators of Nquthu Local Municipality always pursue customer satisfaction since they recognize the worth of their patrons.
Nquthu Local Municipality consistently aims to uphold the Batho Pele Culture, which is founded on the following tenets:
Consultation, Redress, Openness and Transparency, Value for Money, Promoting Innovation and Rewarding Excellence, Leadership and
Strategic Direction, Impact on Service Delivery, and Maintaining the Standard.
In order to achieve the Nquthu Local Municipality Vision, which states that by 2030, Nquthu Local Municipality will be a sustainable economically,
the Customer Relations Office, which is part of the Communications Unit, is crucial in changing the attitude
patterns of officials and ensuring that they always uphold the Batho Pele principles when conducting their daily activities.